POLICES 

ALCOHOL
Exquisite Catering & Events is not licensed to purchase or serve alcohol. If you plan to serve alcoholic beverages at your event, please note the following: A “Service of Alcoholic Beverages” form (provided by your event sales coordinator) must be signed and completed prior to your event. We require that all beverages be served by a trained Alcohol Beverage server with a Basset or TIPS Certification. Cash bars or exchange of tickets for alcohol are not permitted, except when provided by a licensed bartender, which can be arranged for a fee. 

CANCELLATION POLICY
The client is responsible for costs associated with cancellations including services, food, beverage, rentals, and linens. Cancellations made between 4-7 days of the scheduled event will be charged twenty-five percent (25%) of the estimated cost which may include facility, linen or rentals, labor, catering services, and other arrangements that have been made at that time. Deposits for events canceled during this period are non-refundable. Cancellations made within three (3) days of the scheduled event will be charged in full. Please note, cancellation fees cannot be applied to future events. 

INVOICING
An “Event Invoice” will be provided to the client prior to the event. The balance of the total estimated cost is due (2) days prior to the event or on the day of the event (please see contract for event agreement). Other miscellaneous and incidental charges are due within (7) days of sending the final invoice.

PAYMENTS  

A payment Schedule is available but not required if your organization chooses to make the full payment. Full Payment or Payment of your deposit confirms that you acknowledge services on this contract. A deposit for the event must be made at the time of booking to secure your event date and time. Your event is not guaranteed without a deposit unless otherwise approved in writing. Payments are deemed late when made after the agreed-upon payment schedule listed above. $15 per day will be accessed for late payments. Payments can be made directly via the invoice link sent for your event, by Zelle secure payment, or by Check if approved in writing by the consultant. Please note-Check payments are due in full 14 days prior to the event to allow for your check to clear.

REFUND POLICY
Orders require a 25% deposit that is non-refundable. In the event that Exquisite Catering and Events has to issue a refund, refunds will be issued to the client minus the deposit listed on the contract. 

ADDITIONAL
Exquisite Catering & Events is not responsible for any damages which may occur to property, furnishings, or appliances due to negligence of event attendees

Cancellation due to Mandatory COVID-19 Pandemic
In the event of a City of Chicago Requiring a shut down due to the COVID 19 Pandemic orders that have been paid in full will qualify to be postponed. Postponed orders will be held for the remainder of the year until the new date is designated by Exquisite Catering & Events and the Client. For the safety of our staff your attendees, and clients, the postponed event can take place only after the confirmation that we are able to safely hold events in the City of Chicago and the spread of the COVID-19 Virus is contained.

Orders paid in partial including deposits during a required COVID 19 Pandemic order shut down will be canceled. Cancellations made within three (3) days of the scheduled event will be assessed case by case to fairly offer the client a return of funds due to mandatory closing. Please note, cancellation fees cannot be applied to future events. 

In the case that your event does continue to operate after a known COVID scare. We ask that onsite personnel and attendees be fully vaccinated or have a negative test to prevent further spread and ensure our staff and clients’ safety. We will ensure with the client that these policies are followed to ensure we help stop the spread of COVID 19. Events will be confirmed before the start to ensure all policies related to COVID19 safety are being followed.